"Plano 9-1-1, What's the address of the emergency?" Public Safety Communications (PSC) is the answering point of all 9-1-1 and non-emergency Police / Fire / Emergency Medical Service calls made within the 71.6 square miles that make up the City of Plano. Well-trained dispatchers serve Plano 24/7 as the first point of help in an emergency situation. The team is committed to excellence with every call. More than 157,405 9-1-1 calls are answered each year which is over 400 per day.
The City of Plano Public Safety Communications (PSC) department is proud to have been accredited under The Commission on Accreditation for Law Enforcement Agencies, Inc. since 2005, and has also earned special distinction as a CALEA Flagship Agency which designated Plano as an extraordinary example of excellence in public safety.